15 Day Return and Money Back Policy
If for any reason you are not satisfied with your item, Abhushanam offers for return of the item and refund for the same within 15 days of delivery. Our return and refund policies are subject to the following terms and conditions:
- If you are not satisfied with our item you could return it within 15 days of receipt of the item.
- The return can be made for a refund of the full invoice value.
- The value of the item being returned should not exceed Rs 1,00,000 in case of the 15 days return and refund policy.
- Only ready-to-ship items are eligible for return/refund. Made-to-order (custom- made) items are not eligible for return/refund.
- Once your item is received, a Quality Assurance check will be conducted on the item to check for signs of wear/ alteration or resetting by any jeweller other than Abhushanam.
- The item should be accompanied with the security tag, label and Original Product Certificate and copy/original of invoice for all return/ refund.
- The item to be returned should be packed in the packaging cover provided by Abhushanam. The packing should be done in front of the courier agent.
- In case the customer cannot produce the Original Product Certificate, the jewellery will be sent to the lab for re-certification. The cost of re-certification shall be borne by the customer.
- The amount for refund will be determined by Abhushanam when the item is received.
- In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
- If the product is purchased at a discounted price under any promotion, then Aabhsuhanam will only refund the discounted price as per the invoice.
- Abhushanam reserves the right to change the price of the return/ refund subject to the condition of the returned item.
- VAT is applicable for return and refund transactions. The current VAT is 1% of the market value.
- In case of refund, the payment shall be made by way of A/C Payee cheque within 15 days of receipt of the item subject to acceptance.
- Jewellery and Mounts purchased from the Website can be returned only by calling us within fifteen (15) days from delivery of the item(s), subject to conditions detailed hereafter. In the event the Member has purchased a wrong ring size, Aabhushanam.in will resize the ring free of cost. Mounts can be replaced up to fifteen (15) days from the date of delivery. Members should make a re-sizing request within fifteen (15) days of delivery. If the new Mount costs more than the existing Mount, the incremental costs shall be charged to the Member.
- Solitaires And Loose Diamonds cannot be returned once the order is confirmed and processed by Aabhushanam.
Lifetime Exchange or Upgrade:
The customer can exchange any product brought from us after the 15 days return period through our Lifetime Exchange and Upgrade policy. This policy is subject to the following terms and conditions.
- Jewellery products consisting of studded Diamonds Exchange at 80% of current market value
- Jewellery products consisting only of Gem stones: (a) Exchange at 70% of invoice value for jewellery studded with emerald, (b) Exchange at 75% of invoice value for jewellery studded with ruby, blue sapphire, yellow sapphire or any other precious stone.
- Solitaire Diamonds Exchange at 90% of current market value, subject to a value limit of Rs.10,00,000/-.
- After valuation for exchange, the customer will have to pay the difference between the new item chosen and the valuation of the old item before dispatch.
- Loose Diamonds sold by Aabhushanam.in shall have the buy-back provision. All buy-backs shall be in the form of exchange and not for cash.
Request for Return and Refund
To return an item purchased through Abhushanam, contact us on our Customer Service through e-mail and call. The request for return should be made within 15 days of the receipt of the item. The request will be processed within 7 working days of receipt of the request. The following details should be provided by you while sending us a return request:
1) Order Id
2) Payment Details
3) Invoice Number
Shipping of Returned/ Exchanged Items:
- Free shipping is available for return of item within the 15 day return and refund policy.
- The customer shall bear all the shipping charges after the 15-day period expires on all products for Return/Exchange/Money back schemes.
Refund in case of non- availability
Any refunds due by Aabhushanam to the Member for non-availability of jewellery/diamonds/gem-stone or for selection of alternate jewellery/diamonds/gem-stone shall be made in the following manner:
- Credit card: The credit card account of the Member will be re-credited with the refund amount by the Aabhushanam. The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card.
- Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by the Aabhushanam within seven (7) business days or as per the specific bank timelines, after the receipt of request for refund by the Member.
- Cash or demand draft: If the Member has made a purchase by paying via cash or demand draft, Aabhushanam shall pay the refund amount to the Member through a demand draft within seven (7) business days after the receipt of the payment by us.